As a long standing client of Vital Hospitality Group, it is a pleasure to write a reference in relation to their services. As a service provider, our Club has always found Vital Hospitality Group to be professional in the management of their services, delivering a high quality service under some difficult circumstances at times. They are customer focussed and they have a proactive approach towards all services provided to our Club, which is extremely important. When incidents do occur, we have found the communication from their Director of Operations Daniel Sobb, through to their frontline guards to be excellent. Our Club is kept up to date with daily reports detailing any concerns for our facilities, members and staff. We certainly have no hesitation in recommending Vital Hospitality Group to other venues and event holders that may require their expertise.
I have been a customer of Vital Hospitality group for over 10 years. Their level of service and professionalism is outstanding - it sets them apart from their competitors. I wouldn’t use any other company best in the business by far
Harrigans and Hunter Valley Gardens have been using Vital Hospitality Group for 8 years, their professionalism and quality of staff is exceptional. Daniel and his team have treated my business as their own and only accept the highest of standards. Vital security services are the only company I would use in any venue.
I first encountered Vital in 2006. At that time they were just starting. I have found Vital responsive and eager to help running my hotel. Daniel Sobb has a lot of knowledge from small events to big. I started St Patricks Day in Newcastle in 1994, and hold St Patricks Day in Newcastle every year, and have to deal with large crowds! Vital is who helps me! A professional team.
Crowne Plaza Terrigal Pacific has had a partnership with Vital going on 3 years. This particular property is a unique one with a 1300 capacity live music venue housed in its 5 star hotel. Vital Hospitality have been able to work along side our team to ensure a service that matches the demands of two very different guest demographics. This fantastic working relationship has been forged through an informal and personal approach. Its the people and their investment in our relationship that ensures my needs as an operator are exceeded
I have been extremely happy with the Security services Vital have provided my businesses for over 15 years. They are honest reliable and very focused on providing my businesses with their varying needs.
Newcastle Rugby League has been a client of Vital Hospitality Group for over 15 years utilising their services for our finals series and grand final plus numerous other special events. These events can attract in excess of 10,000 people therefore an effective relationship with our security provider is critical to ensuring that the our events are not only successful but provide a safe environment for our participants and supporters. Vital Hospitality Group continually delivers on these requirements which is demonstrated by the length of our working relationship. During my 7 years as CEO of Newcastle Rugby League I have worked directly with Director of Operations Daniel Sobb and his management team and I have always been impressed with their professionalism, efficiency and in particular their ability to adapt to our requests to amend arrangements due to unforeseen circumstances. Newcastle Rugby League looks forward to continuing our partnership with Vital Hospitality Group and can highly recommend their services to any other organisation.