Vital Hospitality Group

We are one of the largest licenced security providers on the east coast of Australia with over 25 years of experience in the hotels and registered club industries. We assist our customers with a client-focused approach and genuine results. 

2020 Local Business Awards WINNER

Vital Hospitality Group is proud to have won in the 2020 local business awards. 

Agile, Innovative and a Customer Focused Approach

We understand very clearly the gravity and importance of choosing the right security provider, a provider whose priority will remain to be the day to day service, guest experience and efficient use of the security detail. In order to achieve each milestone and ultimately to achieve the end goal, our approach will centre around strong customer relationships, flexibility and a boutique approach, backed by a national framework and structure and it’s all about people training.

We are driven by creating experiences for you and your customers, whilst ensuring a safe & efficient workplace

What our clients have to say

Crowne Plaza Terrigal Pacific has had a partnership with Vital going on 3 years. This particular property is a unique one with a 1300 capacity live music venue housed in its 5 star hotel. Vital Hospitality have been able to work along side our team to ensure a service that matches the demands of two very different guest demographics. This fantastic working relationship has been forged through an informal and personal approach. Its the people and their investment in our relationship that ensures my needs as an operator are exceeded
Chris Beath
Crowne Plaza Terrigal Pacific

How we can help you

Security Services

Vital provides a full range of high quality security services to many national private, corporate, retail, government and sporting organisations. Our Service is supported by a 24×7 Operations Centre and a team of dedicated and passionate individuals who care about you.

Event Management

Vital provides extensive manpower – Security staff, event staff, traffic and event management for numerous sporting venues, stadiums, entertainment centres,  local council events, festivals, roadshows, conferences and more. With a professional approach and a keen eye for detail, Vital can help you run your event as efficiently as possible. 

Licenced Premises

We provide licenced premises and registered clubs with ongoing security, hospitality and managerial support. Our team can assist your venue with RSA management, crowd control and asset protection. We have the manpower and knowledge to help you. 

Electronic Systems

Vital provides leading edge electronic security solutions tailored to your customer requirements. We offer access control, intruder alarm systems, CCTV systems and structured cabling networks. 

Internal Staff Training

Vital conducts regular internal on going training for all staff with regular training toolbox talks.

Personal Protection

We provide personal protective services for executives, dignitaries and officials. Our team is experienced, professional and provides a personalised service. 

Asset Protection

Vital provides a range of asset protection services. We have mobile patrol services that can inspect your premises to ensure they are safe. Our monitoring centre keeps track of your premises for peace of mind. 

Loss Prevention

We offer a range of loss prevention services to help you reduce incidents of theft and to provide ongoing relationships with your customers. Whether the loss is occurring internally or externally, know that Vital will help you eliminate potential losses. 

Event Staffing

Vital provides local businesses and events with extensive manpower to assist at events, festivals, roadshows, conferences and more. With a professional approach and a keen eye for detail, Vital can help you run your event as efficiently as possible. 

What our clients have to say

As a long standing client of Vital Hospitality Group, it is a pleasure to write a reference in relation to their services. As a service provider, our Club has always found Vital Hospitality Group to be professional in the management of their services, delivering a high quality service under some difficult circumstances at times. They are customer focussed and they have a proactive approach towards all services provided to our Club, which is extremely important. When incidents do occur, we have found the communication from their Director of Operations Daniel Sobb, through to their frontline guards to be excellent. Our Club is kept up to date with daily reports detailing any concerns for our facilities, members and staff. We certainly have no hesitation in recommending Vital Hospitality Group to other venues and event holders that may require their expertise.
Mark Chaffey
The Entrance Leagues Club

From start to finish, we take your vision and turn it into reality

Steps to perfection

Our total focus is on serving our clients.  We strive for a win-win in each relationship – our clients get the services they request and we do this so well, that we have another client who will provide a reference for us to any company that seeks their views on the services we provide to you

Planning is a critical success factor with all our services.  For example, we always conduct a risk assessment for events to ensure both Vital and our clients understand the areas of the event that may need extra attention in our planning.

Regardless of our passion for service, we understand that the bottom line is that we must deliver our services in a manner that fully meets your expectations.  We set the ground rules for how we deliver through a series of Operating Procedures and Policies and we monitor our progress through our Quality Management Plan

We have a core set of non-negotiable principles and values that drive our people and the services we provide. Beyond that we can adapt to any situation where a client wants our services.  We are always ready to listen to new approaches to how we deliver our services

Our compliance with all regulations and statutes relevant to the services we provide are an obvious focus for our management team.  Noncompliance in some services carries substantial financial penalties for both the client and the provider of the service. We clearly focus on always providing compliant services to you.

Our entire operation is geared to successfully providing our services to you and making sure you are fully satisfied with everything we do. We have an advanced software application with workflow that allows us to monitor all services and even reminds us when to do ‘welfare check ‘ phone calls to our staff to ensure they know the details of their next shift, this helps ensure there are no last minute surprises that would impact on the services we provide you.

What our clients have to say

Newcastle Rugby League has been a client of Vital Hospitality Group for over 15 years utilising their services for our finals series and grand final plus numerous other special events. These events can attract in excess of 10,000 people therefore an effective relationship with our security provider is critical to ensuring that the our events are not only successful but provide a safe environment for our participants and supporters. Vital Hospitality Group continually delivers on these requirements which is demonstrated by the length of our working relationship. During my 7 years as CEO of Newcastle Rugby League I have worked directly with Director of Operations Daniel Sobb and his management team and I have always been impressed with their professionalism, efficiency and in particular their ability to adapt to our requests to amend arrangements due to unforeseen circumstances. Newcastle Rugby League looks forward to continuing our partnership with Vital Hospitality Group and can highly recommend their services to any other organisation.
Matt Harris
Tooheys Newcastle Rugby League

Join our team

Vital is a rapidly growing local company that is credible and capable. Our approach is based on a high standard of service with over 25 years of experience. We offer job perks including discounted Balance Gym Memberships. If you feel you have what it takes to be apart of the Vital team, please apply below.  

What our clients have to say

I first encountered Vital in 2006. At that time they were just starting. I have found Vital responsive and eager to help running my hotel. Daniel Sobb has a lot of knowledge from small events to big. I started St Patricks Day in Newcastle in 1994, and hold St Patricks Day in Newcastle every year, and have to deal with large crowds! Vital is who helps me! A professional team.
John Ramplin
Northern Star Hotel Hamilton

Service area

2020 Local Business Awards WINNER

Vital Hospitality Group is proud to have won in the 2020 local business awards. 

Vital Hospitality Group

Connect With Us

We are one of the largest licenced security providers on the east coast of Australia. We assist our customers with a client-focused approach and genuine results. 

Copyright © 2020 Vital Hospitality Group

Master Security Licence #410090443

Vital Hospitality Group is a leader in Security and Event management in Newcastle, the Hunter Valley, Central Coast, Sydney and beyond. If you require security services, know that Vital Hospitality Group will deliver the best possible security guards, concierge services and security operations available. As a security company in Newcastle, we know what our clients want. We are the largest licenced security provider in Newcastle and the Hunter Valley. Some of our clients include the Wests Group, ALH Group, Iris Capital and Panthers to name a few.