Handling Minors in Licensed Areas of a Registered Club (NSW)

Topic: Handling Minors in Licensed Areas of a Registered Club (NSW)

Objective

To ensure security staff understand their responsibilities and the correct procedure under the NSW Liquor Act 2007 when dealing with minors found in a licensed area of a registered club.

Key Points

1. Legal Context
   • Under the Liquor Act 2007 (NSW), minors (persons under 18 years old) are prohibited from entering or remaining in restricted/licensed areas unless specific exemptions apply (e.g., with a parent/guardian for a meal, in designated areas).
   • Clubs are required to ensure compliance with the Act, and security staff play a vital role in enforcement.
2. Exemptions for Minors
   • Accompanied by a parent or guardian and not consuming alcohol.
   • Attending a private function in a designated area.
   • Residing at the premises (if accommodation is offered).
3. Initial Observation and Engagement
   • Remain Professional and Respectful: Approach the minor with courtesy and avoid aggressive language or behaviour.
   • Verify Age: Politely ask for proof of age (e.g., driver’s license, passport, or other government-issued ID). Ensure you visually inspect for validity.
   • If the person cannot provide valid proof of age, they must be treated as a minor.
4. Steps to Handle the Situation
   a. Immediate Action:
   • Politely explain that they are not permitted in the area and must leave immediately.
   • Escort the minor to the nearest safe exit
   • If a parent or guardian is present, involve them in the process.
     b. Incident Reporting:
   • Record the incident in the club’s security log, noting the time, location, and actions taken.
   • Inform the duty manager or licensee about the incident promptly.
     c. Further Action (if needed):
   • If the minor refuses to leave, inform the DM
   • Avoid physical confrontation with the minor.
5. Minors Consuming Alcohol
   • If you suspect a minor is consuming alcohol:
     • Confiscate the drink (if safe to do so).
     • Follow the same removal and reporting process.
     • Notify the duty manager for further action, as penalties may apply to the club.
6. Dealing with Parents or Guardians
   • If the minor is accompanied by a parent/guardian, remind them of the club’s legal obligations.
   • Ensure the minor remains under supervision if allowed in an exempt area.
7. Documentation and Follow-Up
   • Record the incident thoroughly, including:
     • The minor’s approximate age.
     • Any IDs provided (or lack thereof).
     • Details of their response and the resolution.
   • Ensure all reports are submitted to the appropriately for compliance records.

Key Notes for Security Staff

• Safety First: Always prioritize the safety of all patrons, including minors.
• Professionalism: Maintain a calm demeanour and avoid escalating the situation.
• Compliance: Familiarize yourself with the Liquor Act 2007 and club policies regularly.
• Communication: Keep the duty manager informed of all incidents involving minors.

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Questions & Discussion

• What challenges have you faced when dealing with minors in licensed areas?
• Are there any unclear points about exemptions or processes?
• How can we improve our approach to handling such situations?

End of Toolbox Talk